Returns & Exchanges
At Teddy Baldassarre, we want you to be completely satisfied with your purchase. We offer a 7-day return window for all unworn watches and accessories provided they are in their original, showroom condition with all packaging and tags intact.
Initiate Your Request
Contact our client advisor team via email or our dedicated support portal within 7 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the item in its original presentation box, including all warranty cards, manuals, and protective plastics, and place it inside a secure shipping carton.
Ship to Our Facility
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; please ensure you obtain a receipt for tracking purposes.
Inspection and Refund
Once received, our horological experts will inspect the item for signs of wear; upon approval, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing